When words aren't enough, show them the screen.
Give your customer a 6-digit code. They type it in, and they're looking at your screen — with your pointer showing exactly where to click. Nothing to install, no account for the customer.
Got a code from an agent?
Type the 6 digits. Your agent's screen opens right away.
Spend $10 to make the first impression count.
Start for $10/month →Support calls get stuck when nobody can see the same thing.
Describing a screen over the phone takes ten minutes. Showing it takes ten seconds.
A simple connection. Three steps, no installs.
Your agent creates a code. The customer types it — on your website or at help99.net. Your screen appears on theirs straight away.
Sales dashboard
Your store · This week
The agent creates a 6-digit code, tells it to the customer and picks a screen to share.
The customer types the code in the help button on your website, or at help99.net.
The agent's screen appears right away, with a pointer showing exactly where to click.
With a website or without one.
Either way, the customer types the same 6-digit code and sees your screen.
Add the help button to your site
Customers tap the yellow button on your page and type the code — they never leave your website.
Send customers to help99.net
No website, or the customer is on the phone? They open help99.net and type the code at the top of the page.
Put a help button on your site with one line of code.
Your customers get help right where they are. They tap the button, enter the code and see your screen — without leaving your website.
- 1Copy your snippetYou'll find it in your agent dashboard after you sign up.
- 2Paste it before </body>Works on any site where you can add a script — WordPress, Cafe24, Shopify or your own code.
- 3The button appearsA yellow help button shows up in the corner of every page.
<!-- Help99 support button --> <script src="https://help99.net/widget.js" data-company="YOUR_COMPANY_ID" async></script>
Show your screen, or see theirs.
One tool for both directions. The customer always stays in control.
Show your screen to the customer
Walk customers through your software, a form or a dashboard. They watch, you point.
- Customer joins with the code — nothing else to click
- Pick a window or your whole screen
- Your pointer shows exactly where to click
See the customer's screen
When the problem is on their side, ask them to share. You see exactly what they see.
- Shared only after the customer agrees
- The customer chooses which screen to share
- They can stop sharing at any time
Nothing to install
Everything runs in the browser. No app, no plugin, no account for the customer.
Talk by voice
Turn on voice and talk while you share. No separate phone call needed.
Live pointer
Point at the exact button or field. No more “top right… no, the other one.”
Codes that expire
Each code works for 3 minutes. Connected people stay connected after it expires. A session lasts 60 minutes, and the agent can extend it by 15 minutes at a time, up to 120 minutes.
Your whole team
One plan covers every agent in your company. Hours are shared across the team.
12 languages
Korean, English, Japanese, Chinese, Spanish and more — the page follows the customer's browser.
Built for small teams that answer the phone.
Software companies
Onboard new users and answer “how do I…?” by showing your product live.
Online shops
Help customers finish checkout, track an order or update an address.
Agencies & offices
Guide clients through forms, portals and documents step by step.
Local businesses
Show customers how to book, pay or use your service — in seconds.
Screen sharing is the baseline customers expect.
Seeing the same screen is how problems get solved quickly. Here is what the research says, and what it costs to offer it.
Customers expect to be shown, not told
Describing a screen over the phone is slow and frustrating. Pointing at the exact button ends the guessing.
Cheap next to one lost customer
In one 2026 survey, 79% said they would switch after a single bad experience. A Help99 company plan costs $10 a month.
Made for the urgent moment
When a customer is stuck in the middle of a payment or a form, a 6-digit code puts you both on the same screen, with nothing to install.
Businesses are already investing
In a 2020 Forrester survey, 89% of the 300 managers asked planned to invest in visual engagement tools such as screen sharing.
What the research says
- 79%of 5,000 U.S. consumers would switch to a competitor after a single bad experience.Source: Verint, The State of Customer Experience 2026 (2026)
- 78%of the same 5,000 consumers put the fastest resolution ahead of their preferred channel.Source: Verint, The State of Customer Experience 2026 (2026)
- 70%of nearly 1,000 U.S. consumers would leave a brand after two negative experiences.Source: Emplifi, The Social Pulse: State of Consumer-Brand Engagement on Social Media in 2025 (2025)
- 89%of 300 surveyed customer experience, e-commerce and digital managers planned to invest in visual engagement tools such as screen sharing within a year.Source: Forrester Consulting for LogMeIn, Evolving Customer Expectations Drive Adoption Of Visual Engagement Tools (2020)
These figures come from different surveys and are not directly comparable. The sources are independent of Help99; the Forrester study was commissioned by LogMeIn.
Screen sharing is the baseline. Here is what it costs.
Help99 gives your whole company that baseline:
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- 3 hours of screen sharing every month, shared by all agents
- Then $0.25 per hour, prorated to the minute you use
One simple plan for your whole company.
You only pay for time when a screen is actually being shared.
per company — not per agent
- 3 hours of screen sharing every month, shared by all agents
- Then $0.25 per hour, prorated to the minute you use
- Every agent in your company included
- Help button for your website
- Customers never pay anything
What counts as billable time?
Only the minutes when the agent and the customer are both connected and a screen is being shared.
Questions, answered.
Does the customer need to install anything?
No. Customers open the help button on your website (or help99.net), type the 6-digit code and they're in. It works in the web browser with no app and no account.
Can you see my customer's screen without permission?
Never. The customer's screen is shared only after they agree and choose a screen in their own browser. When your agent shows their screen, the customer's screen stays private.
What happens when the code expires?
An expired code can't be used to join, but people already connected stay connected. The code is valid for 3 minutes. Separately, a session lasts 60 minutes, and the agent can extend it by 15 minutes at a time, up to a maximum of 120 minutes. The agent can also create a new code.
How is the $0.25 per hour calculated?
After your 3 included hours, sharing time is charged at $0.25 per hour, prorated to the actual time a screen was shared. Waiting, disconnected or paused time is free.
How many agents can use one plan?
Your whole company. The plan is priced per company, and the monthly hours are shared by all your agents.
Do I need a website to use Help99?
No. The help button is optional. Customers can always enter their code at help99.net.
Be the team that's ready when a customer asks for help.
Set up your support desk in a few minutes. $10 a month for your whole company.