Use cases
Where guided screen sharing helps most
Help99 suits any team that wants to say "let me show you" or "show me what you see" without asking the customer to install something.
The short answer
Teams use Help99 to guide customers and colleagues by sharing a screen in the browser. The agent creates a 6-digit code, the other person types it, and both see the same screen. The customer stays in control and agrees before anything is shared.
Online shops
Show a shopper where to find an option, how to apply a code or how to finish checkout. The help button sits on your site, so the customer never leaves it to look for another tool.
Software onboarding
Walk new customers through setup on your product's own screen, or ask them to share theirs to see exactly where they are stuck.
IT help desks
Guide employees through a settings change or a form while they watch. Useful when you want them to learn the steps, and when you do not need to control their device.
Helping less technical people
Customers, parents or clients only type a 6-digit code. There is no account and no download.
Not sure it fits? See how it compares with remote desktop apps, how a session works or the pricing.