Compare
A no-install alternative to remote desktop apps
Help99 is a browser tool for showing a screen and talking someone through a task. Nothing is downloaded and nobody takes control of a computer. If you need control or unattended access, a remote desktop app is the better choice.
The short answer
Choose Help99 when the goal is to guide a person while both of you watch the same screen. Choose a remote desktop app when someone needs to operate the other person's computer. Help99 is not a remote-control or unattended-access tool, and it does not try to be.
| Question | Help99 | Typical remote desktop app |
|---|---|---|
| What the customer does | Types a 6-digit code in the browser | Downloads and installs an app, often with admin rights |
| Control of the customer's computer | None. The agent guides with a pointer and voice | Yes. The agent can click and type on the device |
| Unattended access | None. Both people must be present | Often available |
| Best for | Showing how to do something, onboarding, quick checks | Repairs, installs and fixing system settings |
| Phones and tablets | Viewing the agent's screen works in the browser | Depends on the product and the platform |
| Price | $10 per company per month, 3 hours included, customers never pay | Varies by product |
The right column describes the usual approach of remote desktop software in general, not any one product. Read why no install is needed, the features or the pricing.