Customer support
Screen sharing for customer support without downloads
Yes, a support team can share screens with customers without asking them to download anything. The agent creates a six-digit code, the customer types it in their browser and agrees, and both see the same screen. Help99 costs $10 USD a month per company.
For the agent
Create a code, share a window or your screen, and use the pointer to show each step.
For the customer
Type the code in any current browser, agree, and watch. Customers can also share a tab if you need to see their side.
Consent and privacy
Nothing is shared until the customer agrees, and they can stop at any time. The agent never controls the computer.
Cost
$10 USD a month per company, 3 hours included, then $0.25 per hour. Customers never pay.
Learn how a session works, read the FAQ, or see remote support for small businesses.