Phone support
How to help a customer over the phone by sharing a screen
Stay on the call and tell the customer to open help99.net and type a six-digit code. Their browser then shows your screen, with a pointer for the exact button. No download and no account are needed.
1. Create a code
Open your agent dashboard and create a six-digit code while the customer is on the line.
2. Say the address and code
Tell them: go to help99.net and type the code.
3. Share and point
Choose a window or screen to share, and use the pointer while you talk.
4. Need their screen?
Ask them to agree to share a tab or window, then you see what they see.
See screen sharing for customer support, the FAQ or features such as voice.