Expired code
What to do when a support code has expired
A support code is valid for 3 minutes and can be used once. If it has expired, ask your agent for a new one and type it at help99.net. Sessions already connected are not cut off when the code expires.
1. Check the time
The code works for 3 minutes and only once.
2. Ask for a new code
The agent creates a new six-digit code from the dashboard.
3. Type it again
Open help99.net and enter the new code.
Already connected?
Expiry does not end a session that is connected. A session has its own time limit.
See screen sharing questions and answers, the screen-sharing guide or how a session works.