Remote support
Remote support without installing software
Yes, with Help99 the customer types a six-digit code in their browser and agrees, so nothing is installed on their computer. It is guided screen sharing, so it does not give the agent control of the device or unattended access.
By Bizcomco Inc., the operator of Help99. Last updated .
What the customer does
Opens help99.net, types the six-digit code and agrees. There is no download, no plugin and no account.
What the agent does
Creates a code from the company dashboard and shows their screen, or asks the customer to share theirs.
Why nothing is installed
The browser has screen capture built in, and the customer picks what to share in the browser's own picker.
What Help99 does not do
It does not take control of the customer's computer, transfer files or connect when nobody is present. If you need that, use a remote desktop app.
Read why no install is needed, see how a session works or the pricing.