Customer support
Screen sharing for customer support without a Zoom account
The customer needs no Zoom account, meeting link or app: the agent gives a six-digit code and the customer types it at help99.net. Help99 is not a video-meeting tool and does not replace one for group calls.
By Bizcomco Inc., the operator of Help99. Last updated .
For the customer
Opens help99.net, types the six-digit code and agrees. There is no meeting link, no sign-in and no app.
For the agent
Agents sign in to their company's Help99 desk, create a code and share their screen, or ask the customer to share theirs.
Not a meeting tool
Help99 is guidance for one customer at a time, with a pointer, optional voice and text chat. It is not built for scheduled group meetings or webinars, and it never takes control of a computer or connects when nobody is present.
Cost
$10 USD a month per company, 3 hours included, then $0.25 per hour. Customers never pay.
See screen sharing for customer support without downloads, helping a customer over the phone or how a session works.